| | Objectives | Actions |
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| 1.1: Implement Service Delivery and Policies Review |
- Staff to review Department business plans on an annual basis to refresh program mandates, review outcomes and metrics, and present considerations to changes in service delivery.
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- Explore collaborative opportunities with neighbouring municipalities for expanded service delivery, reduced cost, and improved community benefit.
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- Joint Operational Review with Township of South Glengarry for water and wastewater services to identify opportunities for efficiency (In-progress)
- Currently reviewing animal control programs with neighbouring municipalities
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- Update statutory documents required by the Municipal Act and other legislation to confirm compliance and practicality.
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- Reviewed and updated approximately 24 by-laws and policies required by legislation.
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- Ensure recommendations in reports and plans are acted upon on a priority basis to mitigate legal implications and to inform annual budgets.
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- Financial implications and risk considerations now included in reports to Council.
- Developing process for Council to confirm priorities and action plans for non-budgeted items.
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| 1.2: Customer Engagement |
- Promote a culture that serves and engages internal and external customers.
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- Public engagement website, Speak Up South Stormont launched.
- Review and enhancement of request tracking processes from the public, including the implementation of offsite access to the system
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| 1.3: Human Resources |
- Ensure the Township's staff is sufficient to carry out ongoing work plans and meet or exceed service delivery levels.
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- Deputy Director of Public Works and Facilities Coordinator positions added to ensure compliance with asset management legislation.
- Created two-year contract Planning Technician position to assist with influx of planning applications.
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- Establish a Preferred Employer Strategy to enhance employee relations, support employee retention and attraction, and optimize succession planning.
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| 1.4: Tools and Technology |
- Empower Township staff to use cost-effective tools and technology
- Effectively manage Township assets, projects, programs, and services through appropriate budgeting, planning, forecasting, and reporting.
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- Implemented new software programs to improve efficiencies and cost savings.
- Human Resource Information System (HRIS)
- Work order
- Records management
- Fuel management
- Budget software
- Approved Asset Management Plan for Core Assets supports long-term prioritization and financial planning.
- Lot Grading Digitization project.
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