The Township of South Stormont is proud of our Accessible Customer Service practices which are based on four basic principles:
- Dignity – service is provided in a way that allows the person with a disability to maintain self-respect and the respect of other people.
- Independence – when a person with a disability is allowed to do things on their own without unnecessary help or interference from others.
- Integration – service is provided in a way that allows the person with a disability to benefit from the same services, in the same place, and in the same or similar way as other customers, unless an alternative measure is necessary to enable a person with a disability to access goods or services.
- Equal Opportunity – service is provided to a person with a disability in such a way that they have an opportunity to access goods or services equal to that given to others.
Feedback from customers gives the Township of South Stormont the opportunity to learn and improve. The Township encourages individuals to make suggestions on ways to improve our services, and recognizes the right of customers to make a complaint.
Feedback or complaints may be submitted to the Township in writing, by e-mail, or the Accessibility Feedback Form, or by calling 613-534-8889, extension 201 or by any other agreed upon method.
The Township is pleased to provide documents in alternate formats on request.
To view the Township's full Accessible Customer Service Policy:
Standard for Accessible Customer Service Policy
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